Privacy Policy

Last Updated: January 24, 2025

At Excel IT Expert ("we," "us," or "our"), accessible from www.excelitexpert.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by Excel IT Expert and how we use it.

By using our website or engaging our services (including Cloud Infrastructure, AI Solutions, and MVP Development), you hereby consent to our Privacy Policy and agree to its terms.

1. Information We Collect

We collect information to provide better technical services to our startup and founder clients. This generally falls into three categories:

A. Personal Information You Provide

When you fill out a contact form, book a consultation, or request a quote, we may ask for:

Contact Details: Name, email address, phone number.
Business Information: Company name, role, and specific project requirements (e.g., "AWS Migration" or "Chatbot Development").
Billing Information: If you purchase services directly, payment details are processed securely by our third-party payment processors.

B. Automated Usage Data

When you visit www.excelitexpert.com, our servers automatically collect standard log data, including:

Internet Protocol (IP) addresses.
Browser type and version.
Time spent on pages and referring URLs.
Device type (mobile vs. desktop).

C. Client Project Data (Confidential Information)

In the course of providing IT services, we may be granted access to your proprietary business data, codebases, or cloud accounts.

Note: The handling of Client Project Data is strictly governed by our Master Services Agreement (MSA) and Non-Disclosure Agreement (NDA). These agreements supersede this general Privacy Policy regarding intellectual property and trade secrets.

2. How We Use Your Information

We use the collected data to:

Provide Services: Architect cloud solutions, build MVPs, and deploy AI integrations.
Communicate: Respond to your emails, schedule strategy calls, and provide project status updates.
Improve Our Site: Analyze website traffic to understand user behavior and optimize our content.
Security: Detect and prevent fraud or security breaches within our infrastructure.
Marketing: Send you updates on our services or tech insights (only if you have opted in; you may unsubscribe at any time).

3. Sharing Your Information

We respect your data. We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates.

We may share data with:

Service Providers: Third-party vendors who help us operate our business (e.g., cloud hosting providers, CRM tools, analytics services). These parties are obligated to keep your information confidential.
Legal Requirements: If required by law, subpoena, or to protect the rights and safety of Excel IT Expert or others.

4. AI & Data Ethics

As a provider of AI solutions, we adhere to strict data boundaries:

Your Data is Yours: We do not use your proprietary client data to train our own internal models or open-source models unless explicitly agreed upon in a written contract.
Third-Party APIs: When we integrate tools like OpenAI or AWS Bedrock into your product, data transmission is subject to the policies of those providers. We configure these services to prioritize your privacy (e.g., opting out of training where possible).

5. Security

We take the security of your data seriously. We implement industry-standard security measures, including:

SSL/TLS encryption for data in transit.
Strict Identity and Access Management (IAM) protocols for our internal team.
Regular security audits of our digital infrastructure.

6. Cookies

Like any other website, Excel IT Expert uses "cookies." These cookies are used to store information including visitors' preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

7. Your Data Rights

Depending on your location, you may have specific rights regarding your data, including:

The right to access copies of your personal data.
The right to request that we correct any information you believe is inaccurate.
The right to request that we erase your personal data ("The Right to be Forgotten").

8. Third-Party Links

Our website may contain links to other websites (e.g., AWS, Docker, GitHub). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any site you visit.

9. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Excel IT Expert
Website: www.excelitexpert.com
Email: admin@excelitexpert.com

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